Location - London (Hybrid)
Duration - 6 Months (Initially)
Rate - 450 (A day)
IR35 - Outside IR35
Summary
To be part of Digital Services, actively contributing as a member of the Infrastructure and Operations Team to support and develop the Network Infrastructure, Services, and Security.
Provide 3rd line support for all wired, Wi-Fi, and remote access network services to staff, students, contractors, and visitors. Act as a key point of reference in network security, contributing to the implementation, development, provisioning, and operational support of network dependencies. The post holder will be expected to support the designing, implementation, and maintenance of our client's Network Security Infrastructure to protect against cyber threats.
Accountabilities and Responsibilities
Security Operations Support
Serve as a reference point for network security across IT teams, providing guidance and specialised expertise on security measures.
Conduct vulnerability assessments, security audits, and continuous monitoring of network traffic for anomalies using advanced security tools.
Collaborate with IT teams to ensure security measures are integrated into network architecture and applications, effectively communicating technical information to both technical and non-technical audiences.
Analyse security incidents, develop remediation measures, and prepare detailed reports on security metrics and incidents for management review.
Participate in incident response activities, coordinating with external security teams when necessary.
Provide training and awareness programs for staff on security best practices, helping to embed security principles across departments.
Operational Support
Assist in the design, implementation, management, and provision of the ICT Network Services to ensure alignment with our client standards.
Support the development and monitoring of service standards, working proactively to respond to service-related problems and incidents.
Provide 2nd / 3rd line support for ICT Network Services and supporting infrastructure, ensuring efficient and timely resolutions.
Development Support
Stay informed about our client's IT strategy, integrating relevant changes into security protocols and supporting the continuous development of network services and infrastructure.
Set up and configure network services as required, in line with evolving our client needs.
Act as the SME in Monitoring/Alerting and Reporting tools and assist other capabilities in onboarding applications, networks & systems
Collaborate within a virtual team to support the Infrastructure Services Team, promoting skill development in Infrastructure, Security, and service improvements to meet the needs of staff and students
Change Management
Assist in planning, developing, and enhancing new and existing network services and technologies, managing workload to align with project timelines and priorities.
Participate in project groups related to new services within Information Services, offering expertise in network security and contributing to long-term planning.
Prepare and document planned change requests for authorization by the CAB, ensuring alignment with institutional objectives and maintaining high service standards.