Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Technical Technician on a full-time permanent basis Culture and Environment Our client is a small but highly successful and vibrant company, working with a diverse range of clients within their sector. The office environment is open-plan and collaborative, with a leadership team that is both encouraging and supportive. The business has ambitious growth plans and a strong focus on teamwork and innovation. Personality We are seeking a motivated individual with a passion for technology and a strong commitment to customer service. If you have a technical attitude with the ability to troubleshoot technical issues effectively, this could be the opportunity for you! Reward 9am 5pm Monday to Friday
All potential candidates should read through the following details of this job with care before making an application.
20 days holiday + bank holidays
Company pension
Office-based role with opportunities for on-site customer interaction
Opportunities for training and professional development
A supportive and collaborative work environment
Company vehicle may be available for travel to client sites
Job Role: Customer Support: Providing technical support via phone and email
Troubleshooting technical issues related to systems, including hardware, software, and connectivity
Logging and tracking support requests, ensuring timely resolution and customer satisfaction
Escalating complex issues to senior technical staff as needed
Project Development: Assisting in the installation and configuration of systems at client locations
Ensuring projects are completed on time and within budget, adhering to quality standards
Providing on-site training on the use of new systems
Collaborating with project managers to coordinate deployment schedules and logistics
Warehouse Operations: Managing inventory of equipment and related accessories
Receiving, inspecting, and storing incoming shipments
Preparing and packing equipment for project deployments and customer orders
Maintaining a clean and organised warehouse environment
Conducting regular stock checks and report discrepancies
Skills and experience: Excellent customer service and communication skills
Strong organisational and time-management skills
Ability to work independently and as part of a team
Physical ability to lift and move equipment within the warehouse and on-site
Valid UK driving license (essential)
Previous experience in a similar role (customer support, field service, warehouse operations) is a plus
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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