Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
We are seeking an Administration Support Officer to deliver high‑quality, comprehensive administrative support to managers and staff across Adult Social Care. This role plays a vital part in enabling services to run smoothly and supports the delivery of effective outcomes for the department. Working collaboratively across Adult Social Care, you will coordinate a range of administrative tasks, activities, systems, and processes. You will be committed to achieving service objectives and priorities, ensuring that teams are well‑supported and that services are delivered efficiently and effectively.
Please note this role does not attract sponsorship.
The successful candidate will demonstrate a strong standard of written and verbal communication skills, with the ability to liaise effectively with managers, frontline staff, colleagues, members of the public, and external agencies. You will communicate confidently and professionally, ensuring sensitivity, courtesy, and confidentiality are maintained at all times.
You will be highly organised, with excellent time management skills and the ability to prioritise and manage a varied workload to meet deadlines. The role requires flexibility to respond to service demands, manage competing pressures, and work independently using your own initiative, as well as collaboratively as part of a wider team.
You will be responsible for maintaining accurate records, including note‑taking, preparing minutes, and managing work‑related documentation. Strong IT skills are essential, including experience with Microsoft Word, Excel, Access, Outlook, databases, and other management information systems. An RSA Level 2, Word Processing Level 2, or equivalent experience is required.
You will handle telephone calls and other communications from service users and professionals, gathering and recording information accurately and effectively. The role requires an awareness of equality and inclusion, with the ability to recognise discrimination in service delivery or the workplace and seek appropriate management guidance when necessary.
The post holder must be able to work flexibly across various locations within the borough and, where required, undertake occasional additional hours by agreement with the line manager to meet service needs. This is a public‑facing role so you’ll need to show fluency in speaking and writing English.
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However, in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.