Responsibilities
* Provide administrative support and services.
* Act as first point of contact by phone and email for clients, company technicians and sales force.
* Check and action sales paperwork.
* Check and action service paperwork.
* Liaise with clients on a regular basis to update on work progress.
* Take ownership of queries and complaints.
* Keep database records up to date.
* Produce and maintain spreadsheets.
* File paperwork.
* Answer low‑level account queries.
* Post.
* General office duties.
Skills Required
* Excellent communication skills – both written and verbal.
* Strong customer‑service skills when dealing with clients via telephone and email.
* Highly organised and flexible, with the ability to multitask and work to deadlines.
* Good working knowledge of Microsoft Office and Excel.
* Ability to stay calm under pressure.
* Fast, accurate data entry skills, high attention to detail.
* Ability to work under own initiative, be proactive and work efficiently as part of a team.
* Strong interpersonal skills.
* Detailed message taker.
* Flexible, courteous, friendly and positive approach to work.
* ‘Can’ do attitude.
Desired Skills
* Knowledge and experience gained within Service / FM industries.
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