Overview
To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.
Join Barclays as a Lead Engineer (Customer Communications) and take on a strategic engineering leadership role at the heart of our Customer Experience (CE) POD, aligned to the Customer Communications (CCP) Sub‑pod. This is a critical position responsible for driving the design, development, and management of the Customer Communications estate, ensuring that our customer communications is trusted, accurate, and well‑controlled across the organisation. You will play a pivotal role in the delivery of the Customer Communication Monitoring roadmap, helping to modernise and strengthen the bank's communication foundation for the future.
Responsibilities
* Development and delivery of high‑quality software solutions by using industry‑aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimised for performance.
* Cross‑functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
* Collaboration with peers, participation in code reviews, and promotion of a culture of code quality and knowledge sharing.
* Staying informed of industry technology trends and innovations and actively contributing to the organisation's technology communities to foster a culture of technical excellence and growth.
* Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
* Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
* Lead the technical design, build, and rollout of the Customer Communications estate, ensuring accuracy, consistency, and compliance with regulatory standards.
* Collaborate with the broader Customer Communications sub‑pod to monitor communication effectiveness and drive continuous improvement.
* Define and drive engineering best practices and standards across the team.
* Activate a culture of continuous learning, knowledge sharing, and professional growth within the engineering team.
* Align engineering work with business objectives and external stakeholder expectations.
* Engage with key stakeholders and senior management on functional and cross‑functional areas of impact and alignment.
* Manage and mitigate technical risks through assessment, support of control and governance agendas, and demonstrating leadership and accountability in managing risk.
Leadership & Management Expectations (if applicable)
* Plan resources, budgets, and policies; manage and maintain processes; deliver continuous improvements and address breaches of policies/procedures.
* If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance, and contribute to employee pay decisions.
* Lead a number of specialists to influence the operations of a department, aligning strategic and tactical priorities while balancing short‑ and long‑term goals to meet corporate requirements.
* Demonstrate a clear set of leadership behaviours (Listen, Energise, Align, Develop) to create an environment where colleagues thrive and deliver a consistently excellent standard.
* For an individual contributor, act as a subject matter expert within your discipline, guide technical direction, lead multi‑year assignments, train and coach less experienced specialists, and provide information influencing long‑term profits, risks, and strategic decisions.
Qualifications
* Previous engineering leadership experience, managing complex data platforms or large‑scale data quality programmes.
* Deep understanding of data quality frameworks, data controls, and data governance principles.
* Experience with Customer Communication Technologies such as OpenText Exstream, IBM CMOD, and Ab Initio ETL.
* Strong analytical skills with the ability to create solutions based on sophisticated analytical thought, interpretative thinking, and problem‑solving research.
* Demonstrated ability to build and maintain trusting relationships and partnerships with internal and external stakeholders using influencing and negotiating skills.
* Experience in risk assessment, mitigation, and ensuring compliance with controls and governance agendas.
Culture & Values
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset: to Empower, Challenge and Drive – the operating manual for how we behave.
Location
This role will be located at either our Knutsford or Northampton office.
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