Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. *Open to internal employees only* A wonderful opportunity to work within the product quality team. This role comprises being responsible for collecting and logging all product quality feedback across all areas of the business. Following product quality investigations as they happen and making sure all progress and outcomes are documented and communicated to appropriate stakeholders. Responsibilities: Data Logging and Centralisation Issue logging: Serve as the primary intake point for receiving all credit requests from both UK stores and international markets. Log each request promptly, assign a unique identifier for tracking and maintain the log with current status updates on credit decisions, investigation progress, findings and completed corrective actions. This also includes managing a shared image drive by organising and categorising all accompanying product images for efficient reference Communication: Communicate credit decisions to appropriate teams in a timely manner Summarise: Compile concise summaries of all accepted quality-related credit requests on a fortnightly basis and share them with the production rooms Data Centralisation: Process weekly and monthly reports from Customer Care and Customer Services, ensuring that these are centralised in the designated logs, ensuring that each entry contains adequate, structured information necessary for in-depth quality analysis. Finished Product Quality Checks Retention Samples: Initiate requests for and physically locate the specific batch representative retention samples whenever a quality issue or investigation requires a physical product reference Shop Returns: Maintain an up to date product list and liaise with Customer Services to action a monthly shop returns schedule. Action ad hoc product sample return requests Stability Testing: Carry out regular product checks on upcoming products. Finished product checks: Carry out spots checks of stock based on identified issues and quality defect trends. Keep records and documentation, including images on these checks Product Library: Oversee the organisation, maintenance and rotation of a physical finished product library, ensuring it remains an accessible and accurate resource for product reference and comparison. Any other administration duties, including but not limited to quality management systems, raw material and quarantine. Our Perfect Match: The role requires someone with good administrative skills and the ability to confidently communicate with all areas of the business. Ideally the candidate will possess a keen eye for generating and analysing data. Has a good understanding of the manufacturing rooms and products made in each area This is a heavily admin focused role so competence on google sheets / spreadsheets is essential Ideally candidates would have experience with power BI too however training will be provided Has a passion for the product quality A sociable and friendly personality Ideal hours would be either of the following: 6am-2pm / 7am-3pm / 8am-4pm Benefits 25 days holiday plus bank holidays 6 months of full pay for parental leave (primary caregiver must qualify for SMP)* Enhanced paternity leave* Bonus scheme Day off for weekday birthdays Holiday purchase scheme 50% discount on Lush products and spa treatments Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Wellbeing & mindfulness sessions Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA, Menopause and Neurodiversity communities. Tailored gender affirming care* Qualifying period/hours required* We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here .