ARE YOU THE ONE?
The Omnichannel Manager will be responsible for planning and managing the rollout of fixtures, devices, and messaging of our client’s and Network Operator Partners retail displays across all mobile experience (MX) products.
Whilst the planning, operational delivery, and end-to-end management of projects and programmes is fundamental to this role, we’re looking for candidates to take it to the next level and use your strategic mindset to shape and evolve the omnichannel experience for the future.
You’ll lead all retail communication and engagement within your relevant network partner(s), with responsibility of the management and governance of all retail contractual agreements. Therefore, you must feel comfortable in a fast-paced environment, where no two days are the same, spinning lots of plates.
This role will be based within Samsung's head office in Chertsey, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital, and Retail environments. You’ll have a broad remit of internal and external stakeholders to manage across Contact Centre, Retail, Channel Marketing, and Account Management, to aid the delivery of all aspects of retail and contact centre within the relevant mobile channel(s).
WHAT YOU’LL BE UP TO
STAKEHOLDER MANAGEMENT
Build strong relationships with Senior Stakeholders both intern...