IT Support Engineer – AFH Wealth Management
AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full‑time, permanent opportunity based from our Bromsgrove office with occasional travel to other sites.
Responsibilities
* Act as the point of contact for IT issues for all colleagues, logging all work requests on the internal ticketing system and keeping users up to date with tickets.
* Work closely with our acquisition sites, undertaking visits where necessary for fault resolution and service requirements, providing expert IT support services, troubleshooting hardware, software and network issues efficiently.
* Escalate tickets or issues to senior engineers or management when they cannot be resolved internally, and continue to manage these escalated tickets.
* Liaise with third‑party companies to ensure computer and telephony systems and software are operating to agreed service levels.
* Support and maintain key IT infrastructure, networks, and cloud‑based systems such as Office 365 and Azure AD, and set up computers, mobile devices and other peripherals.
* Set up remote users’ PC requirements, including VPN connection, encryption, email, anti‑virus, and server access, demonstrating access to remote users.
Qualifications
* Demonstrable experience of handling a wide variety of IT issues in a fast‑paced environment.
* A strong customer‑focused approach with a positive and friendly mindset – capable of understanding customer needs.
* High level of attention to detail and good problem‑solving skills.
* Proficient use of Microsoft Azure, Office 365, SharePoint, OneDrive, Microsoft Office and other software products.
* Experience and exposure to hardware such as firewalls, switches, storage arrays and printers.
* Experience with Mobile Device Management – mainly tablets and mobile phones.
* A solid understanding of LAN, WAN and VPN technologies.
* Completed CompTIA, A+, MCITP or similar (desirable).
Benefits & Perks
* Flexible working & holidays – enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off, plus additional holiday days for long service.
* Social perks – attend our annual Christmas and summer parties.
* Pension – contributory pension scheme with Royal London and death‑in‑service benefit.
* Bonus scheme – competitive salary and discretionary annual bonus after a year’s service.
* Health and wellbeing – MediCash app provides cashback on health and wellbeing initiatives, discounted health club memberships and free healthcare benefits.
* Professional development – tailored learning and development programmes to pursue your career goals.
* Shopping discounts – discounts or cashback on everyday purchases from favorite retailers.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Referrals increase your chances of interviewing at AFH Wealth Management by 2x.
Get notified about new Information Technology Support Engineer jobs in Bromsgrove, England, United Kingdom.
Apply today to register your interest joining our team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.
#J-18808-Ljbffr