X1 Sales and Lettings in Media City are looking to recruit a Post Tenancy Administrator to join our Media City Branch, with an immediate start. Welcome to X1 X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. X1 Sales and Lettings is the subsidiary company to X1 Developments, responsible for the successful completion and occupation of new developments and the competent management of occupied X1 sites. Our X1 goal is develop a culture built around exceptional people, exceptional products and exceptional customer service. For more information please visit the X1 Lettings & X1 Developments website or our social media pages. Our Values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. Awards and Accolades We love what we do and we are proud of our achievements. As an agency, we are committed to the utmost of professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. In 2023 - for the third year running - the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester along with being recognised in 2022 as the Best Lettings Agency in Merseyside. Named as a gold winner in the 2021 British Property Awards, The Negotiator awards - one of the biggest names in the industry - also recognised X1 as Lettings Agency of the Year in 2021. We continue to strive to deliver - and recruit - the best within the industry. Your Role with us: Overview: We are seeking a detail-oriented and experienced Post-Tenancy Administrator to take full ownership of the post-tenancy process within our property management team. This is a vital role that ensures smooth transitions at the end of tenancies, with a focus on maximising claim success, managing key returns, and resolving disputes effectively. Key Responsibilities: Oversee and manage all aspects of the post-tenancy process from check-out to deposit release. Ensure timely return and allocation of tenant keys. Arrange inspections where keys are not returned. Effective post-tenancy key management - ensuring we have the correct number of key sets in the office Upload tenant deductions and related evidence to insurers and internal systems Manage and respond to deposit disputes, pulling together appropriate documentation and evidence. Draft internal work quotes where needed to support deduction claims. Ensure understanding and compliance with regulations on claimable damages and betterment standards. Liaise with tenants and internal teams to communicate deductions clearly and professionally. Support the improvement of deposit claim success rates by refining evidence and process quality. Requirements: Proven administrative or property management experience, preferably within post-tenancy or deposit claims. Strong knowledge of tenancy deposit schemes (specifically DPS and Reposit) and understanding of betterment principles. Excellent attention to detail and organisational skills. Clear, professional communication skills (written and verbal). Ability to handle disputes diplomatically and compile persuasive evidence. Comfortable using property management systems such as Reapit and Fixflow. What We Offer: Competitive salary above minimum wage to attract experienced candidates. Collaborative work environment with opportunities for professional development. Key role within a growing and supportive team Full time work in our beautiful and friendly Media City office 9.30am - 5pm starts Monday to Friday (with a lovely 4.30pm finish on a Friday!) Free on site Gym use Free tea and coffee Regular social events and office lunches Fantastic work environment REF-222166 ADZN1_UKTJ