Members Relations Assistant - £18,849.60 - 9 month Fixed Term Contract - 24 hours per week
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
1. Free meals on duty
2. Paid birthday day off
3. Free shuttle bus from Epsom station
4. Perkbox discount scheme
5. European RAC cover
6. Interest-free season ticket loan
7. Staff uniform
8. Generous pension
9. Employer-paid health cash plan
10. 24/7 Employee Assistance Programme
11. Twice yearly staff event
Purpose of the role:
Office based role at our Epsom Clubhouse Monday to Friday, within our accounts team, our Member Relations Assistant is the first point of contact to help resolve member accounts queries. You will be providing an exemplary service and member experience with a confident and friendly approach. The majority of queries are handled over the phone in the first instance to resolve issues professional and in a timely manner. You will be part of a team, building relationships with stakeholders internally and externally.
Essential skills:
12. Customer services experience with track record in dealing with complex queries
13. Professional, confident and helpful communicator who is calm under pressure
14. Excellent interpersonal skills
15. Ability to deal confidently yet empathically with Member queries over the phone
16. High level of attention to detail and able to work under pressure
About you:
17. Fast learner
18. Team player
19. Highly organised
20. Excellent communicator both over the phone and in person
21. Flexible and adaptable approach
22. Working knowlegde of Excel
23. Highly numerate
What to expect:
24. All applications will be reviewed
25. Immediate interview dates available
26. Closing date 13th August 2024
27. The full job description is available upon request and ahead of an interview