Sales Administration Hours: Monday-Friday, 8:30 AM-5:30 PM (rotating start times weekly) Start Date: Immediate Key Responsibilities Order Management: Receive and process customer orders via telephone, fax, post, or email, ensuring requirements are clearly understood and comply with company QMS and operating procedures. Accurately input orders into the sales order processing system within agreed timeframes. Review system outputs to confirm correct processing of customer requirements. Customer Service: Respond to customer enquiries promptly and professionally within agreed timescales. Prepare special documentation for specific markets (e.g., Ministry of Defence and export) to ensure successful order fulfilment and shipment. Internal Coordination: Liaise with Warehouse & Distribution Manager, Production, and Buying teams to confirm order feasibility. Work closely with carriers, forwarding agents, and relevant bodies to ensure timely delivery, manage returns, and track missing parcels. Administrative Support: Provide general administrative and clerical support to the Sales & Marketing department. Share responsibility for reception and telephony duties, including: Answering incoming calls within agreed timeframes. Greeting visitors professionally and courteously. Directing callers and visitors to the appropriate contact. Relationship Management: Build and maintain strong working relationships with the allocated Area Sales Manager, delivering high-quality support. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website