Overview
This post is for an experienced clinician Head of Service/Service Manager. The services covered within this role are; Children and Young Peoples Single Point of Access, Mental Health Support Teams in Schools, and our Community Team & CYP Haven Service all of which have their own leadership structure to support.
We are looking for someone personable, innovative and experienced in leading change throughout services. We are looking for a competent, emotional intelligent leader who is able to engage teams and keep our families at the centre of all decision making.
The Service Manager will have responsibility for providing the clinical oversight and integrity of the Children and Young Peoples Single Point of Access and providing oversight of all other service functions. Working as part the senior leadership team in CYP Emotional Wellbeing Early Support Service, including their clinical and operational leads, they will be responsible and accountable for effective service line management, operational delivery, workforce, quality and safety for their teams.
Main Duties and Responsibilities
In this role, you will lead the development and delivery of the Emotional Wellbeing Early Support Service, building strong partnerships with CAMHS, commissioners, and local stakeholders to ensure timely, integrated support for children and young people. You will drive a co-produced, outcomes-based model, continually adapting services to meet local needs while achieving and exceeding KPIs. Responsibilities include ensuring high-quality contract performance, effective reporting, budget management, and holding Team Leads accountable for service standards. You will oversee staff supervision, training, and caseload management to ensure evidence-based, outcome-focused interventions are delivered. Using performance data, you will inform service improvements, manage capacity and demand, and maintain access times. Alongside this, you will support therapeutic activity development, safeguard quality of care, and provide on-call support as part of a rota. This is a dynamic leadership role requiring collaboration, innovation, and a clear vision to improve the wellbeing of children, young people, and families across Swindon.
* An experienced senior leader, with experience in a mental health environment, managing complex multi-component services
* A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes
* A strategic thinker able to foresee and take action to deal with problems and opportunities
* Skilled in project management accustomed to using tools and processes to identify project goals, set and manage the schedule, anticipate and identify issues, remove obstacles, delineate responsibility, track task completion, and communicate progress
* Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, community leaders, commissioners and sub-contractors Knowledge of emotional wellbeing needs in children and young people.
* Experienced in working within CAMHS and have in depth knowledge and understanding of CYP mental health pathways
* Strong understanding of the local support landscape or willingness to rapidly develop this knowledge.
* Experienced in evolving and developing services within a complex health system in a co-produced way Proficiency with digital systems, including client management systems and Microsoft Office.
* Passionate about improving Children and Young People’s emotional wellbeing, ambitious and highly motivated and looking for a job with responsibility
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