Our client, an international engineering and manufacturing organisation based in the Northwich area, is now looking to recruit an experiencedCustomer Service Administrator / Sales Administratorto join their team.
The successful canddiate must have either extensive B2B customer service experience OR experience from within a very similar role.
The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!!!
Key Responsibilities
* Respond to service enquiries via multiple channels including email and telephone
* Manage and send service contract renewals
* Maintain and administer the service library and related documentation
* Liaise with site representatives to schedule and confirm dates forservices
* Collect and record feedback on quotations and contract renewals
* Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile
Proven background in customer service with a strong understanding of excellent customer service practices
* Proficient in Microsoft Office applications, especially Excel
* Strong attention to detail and problem-solving skills
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