Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This role has a starting salary of £36,873 per annum, based on a 36-hour working week.
We are pleased to announce a permanent opportunity for the position of Online School Programme and Learning Coordinator within our School Relationships Service.
The position has evolved from an original fixed-term contract, created to support a secondment, into a permanent role. The team is based in Woking and plays a central role in the success and innovation of Surrey Online School. We support a hybrid working model, requiring collaborative attendance in the office for at least two full days per week, while offering the flexibility to work remotely up to three days per week. Appointment to this role is subject to an enhanced Disclosure and Barring Service (DBS) check.
Rewards and Benefits
1. 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. An extensive Employee Assistance Programme (EAP) to support health and wellbeing
4. Up to 5 days of carer's leave per year
5. Paternity, adoption and dependents leave
6. A generous local government salary related pension
7. Lifestyle discounts including gym, travel, shopping and many more
8. 2 paid volunteering days per year
9. Learning and development hub where you can access a wealth of resources
About the Role
Surrey Online School maintains a strong commitment to delivering high-quality customer service and demonstrates a commercial approach that supports our objective of offering a broad spectrum of live online lessons to children and young people across Surrey. This guiding principle is fundamental to our organisation, ensuring that service excellence consistently underpins our work with schools, families, and students.
The Programme and Learning Coordinator plays a central part in the daily operations of Surrey Online School (SOS), a traded, front-line service. In this dynamic position, you will provide high-quality, timely responses to enquiries from schools, council services, and families, working to deliver solutions for children to access education.
A key aspect of this role is the proficient and efficient use of internal IT systems and databases. Harnessing technology—especially data analysis tools and SharePoint—is essential for managing enquiries, tracking outcomes, and ensuring smooth collaboration with colleagues and partners.
Your role involves developing and securing strong relationships with colleagues and partners in schools and education settings in Surrey, as well as children and families, ensuring that the services we deliver have a tangible impact on better outcomes for children and young people accessing SOS. You may be required to visit students at home or attend meetings in schools as part of the role. You will work closely with our commissioned lesson provider, including leaders, teachers, and SENCOs (Special Educational Needs Co-ordinator), to find innovative solutions that inspire and create opportunities for success. You will be the Designated Safeguarding Lead (DSL) for Surrey Online School, taking lead responsibility for safeguarding and oversight for attendance.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
10. Demonstrates an inclusive and compassionate approach when working flexibly with key stakeholders, building genuine relationships based on trust and mutual respect.
11. Shows resilience and ambition, working autonomously to support children and families—especially those facing challenges—while maintaining a clear focus on positive outcomes for young people accessing alternative provision.
12. Brings a dynamic, inventive attitude and enthusiasm for digital innovation with a high level of expertise in IT applications, communicating technical concepts clearly to non-technical staff and families in an inviting and collaborative manner.
13. Exhibits excellent verbal and written communication skills, supporting a learning mindset across all interactions.
Application Questions
To apply, alongside your CV, you will be asked to answer the following questions:
14. What are your motivations for applying for this role?
15. Can you describe an experience where you collaborated with multiple teams or departments to deliver a successful educational programme or outcome? What was your specific role, how did you manage differing priorities, and what was the final result?
16. How do organisational objectives influence your approach to your role and affect how you prioritise and carry out your responsibilities?
17. Can you share an example of a time when you either provided or received outstanding customer service?
Contact Us
Please contact us for any questions relating to role requirements, flexible working requests, transferable skills or barriers to employment.
For an informal discussion please contact Susanna Mackie by e-mail.
The job advert closes at 23:59 on 21/09/2025 with interviews to follow.
We look forward to receiving your application,