Overview
Senior Network Engineer UK&I
Location: HQ, Runcorn, Liverpool
Reporting to: Network Manager UK&I
The Senior Network Engineer is responsible for the implementation, maintenance, and monitoring of Swissport’s network infrastructure in the UK&I.
This role reports directly to the Network Manager UK&I and works closely with the Swissport Global Network Team, as well as third-party service providers.
The Network Support Engineer will ensure the smooth operation of Swissport’s network infrastructure across the UK&I, including LANs, WANs, WLANs, and internet connections. The role will also involve visiting Swissport locations to troubleshoot, install, and maintain network systems.
Responsibilities
* Support the Network Manager in managing and overseeing network operations, including troubleshooting network issues, upgrades, optimizing performance, and ensuring high availability.
* Collaborate with other departments to assess networking needs and develop solutions to meet business objectives.
* Maintain documentation of network topologies, configurations, procedures, etc.
* Provide technical advisory and recommendations in solution design, development, and system integration.
* Monitor network usage (WAN, LAN, WLAN) and proactively recommend improvements.
* Monitor network traffic and performance metrics, identifying areas for improvement and implementing necessary changes.
* Drive continual improvement and BAU of the network infrastructure.
* Handle incidents, problems, service requests, and changes related to IT services and processes, ensuring high customer satisfaction.
* Liaise with and support the Global Network Team in implementing global networking standards in UK&I.
* Collaborate with team members to drive network security initiatives.
* Coordinate with outsourced vendors delivering managed services and manage relationships with vendors and service providers to procure networking equipment, services, and support.
* Stay current with industry trends, best practices, and emerging technologies in the networking field.
* Troubleshoot and deploy best practice Wi-Fi deployments
* Participate in on-call rota for critical network faults.
Qualifications
* Adhere to Swissport IT Policy
* Adhere to Swissport ITSM standards & policies
* Adhere to Swissport IT Enterprise Architecture standards
* Adhere to Swissport IT Program & Program Management standards
* Adhere to Swissport IT Security standards & policies
* Adhere to any other Swissport non-IT compliance standards
* Afhere to Swissport IT Vendor Management framework
* Ensure deployment of the Corporate QHSE Manual
Qualifications and Competencies
* A self-starter with high levels of self-motivation, energy, and initiative.
* Strong ‘CAN DO’ attitude, fostering confidence, respect, and support from colleagues and stakeholders.
* Proven experience (5+ years) in routing, switching, and firewall administration (Cisco, Meraki, Cato, and other industry-standard tools highly desirable).
* Experience managing a large, complex, multisite network.
* Solid knowledge of secure network infrastructure, including Anti-DDoS, Security Vulnerabilities Scanners, IDS/IPS, WAF, Secure MTA, Load Balancers, Internet Proxy, and DNS hosting.
* Expert understanding of TCP/IP networking, routing, and LAN/WAN architecture.
* Familiarity with industry trends, such as SASE.
* Solid knowledge of Wi-Fi technologies, including design, deployment, and troubleshooting of enterprise-grade wireless networks. Familiarity with Wi-Fi standards (e.g., IEEE 802.11ac/ax), security protocols (WPA3, 802.1X), and wireless access point configuration.
* Strong knowledge of network security solutions such as Network Access Control (ISE preferable), ZTNA (CATO preferable), and Cisco Meraki.
* Valid CCNA/CCNP certification (or equivalent) required.
* Excellent communication and interpersonal skills, with the ability to convey technical information effectively to all levels of the business.
* Strong analytical, planning, and problem-solving skills.
* Ability to work effectively in a dynamic, multi-cultural, matrix organization.
* Willingness to travel to all Swissport UK&I locations.
* Flexibility to work outside regular business hours as necessary.
* Fluent command of both oral and written English (corporate language).
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