Job summary
Help us make a difference to people with life-limiting illnesses...
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 25 charity shops in Coventry and Warwickshire.
In this new role, you will provide expert supportive and strategic leadership across all of our clinical services, leading medical, nursing and allied health teams to provide exceptional quality, responsive and proactive end of life and palliative care.
This role will support our work by ensuring that the excellent specialist care and services our patients and their families and carers receive reaches as many people as possible and continues to sustainably expand.
You will be based at either our Coventry or Warwick site, with regular travel in the Coventry and Warwickshire area.
We are seeking a candidate with:
1. Current professional clinical registration ( NMC, GMC, HCPC)
2. Experience of leading a large, multi-disciplinary team, including Medics, Nurses and Allied Health Professionals
3. Excellent CQC and Healthcare Governance knowledge
4. Palliative and end of life care service delivery expertise
5. Experience of strategic planning and Board level influencing
6. Confident decision-making abilities
This role will involve an enhanced DBS check.
Main duties of the job
7. Leading our large multi-disciplinary clinical team, ensuring they run as one seamless, cost-efficient service for patients and their carers
8. Maximising suitable admissions to inpatient and Hospice at Home services
9. Ensuring Myton meets its regulatory, clinical and legal compliance obligations relating to patient care
10. Ensuring Myton continues to provide excellent training and education for Nursing and Medical students and all clinical employees
11. Working with the service development lead to expand the reach of our patient and family services, both directly and in partnership with other aligned providers
12. Accountability for Clinical Governance including CQC compliance and medicines management
13. Building and leveraging mutually beneficial networks with multiple stakeholders
Benefits of working at Myton
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of benefits including:
14. NHS pension
15. 28 days annual leave + bank holidays, increasing with long service
16. Additional leave purchasing
17. Free parking at our hospice sites
18. Winter savings club
19. Discount schemes including Blue Light Card
20. Dedicated staff wellbeing team & mental health first aiders
21. Colleague Support Service (EAP)
22. Cycle to work scheme
23. Free on-site flu jabs
24. Free feminine hygiene products
25. 24/7 GP access
26. Free eye tests
27. #DoingOurBit online fitness and wellbeing platform
About us
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions including support or adjustments, please contact Myton Recruitment on01926 838 849, by post:HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX.
Job description
Job responsibilities
Summary of Role
The Director of Patient and Family Services (DoPFS) is accountable for the delivery of high-quality, responsive Palliative and End of Life Care across all of The Myton Hospices services.
Through strong leadership of a large multi- disciplinary clinical team, and working with the Medical and Nursing and Care Leads, the post holder will ensure that the Medical and Nursing and Care teams work as one team, to provide an excellent, well-run, cost-efficient and seamless service for patients and their carers and will ensure that they are always at the heart of decision making.
The DoPFS is accountable for maximising suitable admissions to inpatient and Hospice at Home services, through their relationships with the senior nursing and medical teams internally and with external referrers and stakeholders.
As a member of Senior Leadership Team (SLT) the post holder will influence strategic thinking, by providing SLT and The Board of Trustees with accurate, fact-based and up to date information about Palliative and End of Life care at Myton and within the wider healthcare landscape.
The post holder will be accountable for the hospice fulfilling its full legal compliance obligations and continuing to develop high-quality, safe and effective services across the organisation.
They will also work with the Medical Education lead to ensure that Myton continues to provide training and education for Medical students and maintains its reputation as a centre of training excellence.
Key Relationships
28. CEO
29. Senior Leadership Team
30. Deputy Director of Nursing and Care (Inpatient services)
31. Deputy Director of Nursing and Care (Out of Hospice Services)
32. Medical Team leads
33. The chair of the Clinical Governance Committee and committee members
34. The Board of Trustees
35. Heads of Department
36. The Digital Business Support Team
37. Information Governance Manager
38. Income Generation and Marketing teams
39. Clinical Education Lead
40. Palliative and End of Life Care steering groups (external)
41. Clinical Governance and Quality Lead/ CDAO
42. CQC
43. Associate Director of Service Development & Improvement
Structure
The Director of Patient and Family Services will report to the CEO as part of the Senior Leadership Team. The Senior Leadership Team is made up of the Director of Finance and Facilities, Director of Income Generation and Supporter Development, and Director of People and Workplace.
The leads of all clinical and medical teams will report to the Director of Patient and Family Services.
Strategic Responsibilities
44. To work collaboratively with the Senior Leadership Team (SLT) to develop the corporate strategy for The Myton Hospices
45. To share and provide analysis of data relating to the performance of all clinical services across Myton for the CEO, SLT, Clinical Governance Committee and the Board of Trustees, to highlight any risks and make recommendations for improvement
46. To work with SLT and Senior clinicians to develop a researched and knowledge-based clinical strategy that will ensure Myton can stay at the forefront of Palliative and End of Life Care.
47. To have oversight of all developments in patient and family services and work with the lead for new service development to ensure effective implementation of new, or improvements to existing, services within agreed timelines and by agreeing appropriate metrics for testing outcomes and performance
48. To provide the Trusts Fundraisers and Income Generation team with data that will ensure opportunities for securing funding for clinical services are maximised.
Leadership Responsibilities
49. To be a visible part of SLT and to inspire, motivate and enthuse staff within own directorate and more widely across the Hospice, promoting a culture of learning, professionalism, collaboration and innovation, celebrating our successes and encouraging ambition and achievement
50. Working with the CEO and the Senior Leadership Team to:
a. lead, plan and implement any necessary change programmes including culture change across the directorate, to deliver the Hospices strategic ambitions
b. manage and mitigate risks to organisation, accountable in particular for all risks relating to patient care and clinical teams
c. ensure a culture where staff engagement and development is encouraged
3. To always demonstrate and uphold the Myton Values and Behaviours
Corporate and Clinical Governance Responsibilities
51. To raise the profile of the quality agenda and to be accountable for the safe and effective provision of high-quality clinical services across Myton, including ensuring full compliance with all regulatory and legal requirements
52. To plan for continuous improvement in service delivery by ensuring the correct measures are in place and that constant review of practice is the norm
53. Accountable for Clinical Governance, you will work with the Clinical Governance Lead and Myton's Caldicott Guardians ensuring:
a. all clinical policies are regularly reviewed and up to date
b. identification of clinical risks throughout Myton
c. that the clinical risk register is kept up to date
d. thorough, effective and safe auditing of clinical practice
e. that the incident reporting process is robust, effective and timely
f. systematic and effective medicines management
g. appropriate communication of outcomes and learning
h. that changes are made using sound clinical governance processes, contributing to Myton's corporate monitoring and reporting
4. To support and work closely with Myton's safeguarding lead, ensuring with them that safeguarding best practice is embedded across Myton
5. To produce the annual quality accounts
6. To work alongside the Chair of the Clinical Governance Committee to ensure all papers are professionally produced and are circulated on time to committee members
Clinical Education Responsibilities
54. Accountable for ensuring we deliver a robust clinical education strategy and plan.
55. To work with the Clinical Education and Medical Education leads on the clinical education agenda, ensuring that the right resources are in place to guarantee that allclinical staff are trained to the right level and that training is up to date
56. To work with the Clinical Education lead and the Medical Education lead to identify opportunities to provide education to others providing palliative and end of life care
57. To work with the Medical Education Lead and wider medical team to ensure that Doctors allocated to placements within Myton are appropriately supervised, mentored and trained, and that we continue to be regarded as a suitable host organisation for Doctors in training.
58. To support the continuation of our established high quality CPD programme, supporting the education and knowledge of all clinical teams
Line Management Responsibilities
59. Through adopting a coaching style and encouraging staff development, build a strong and capable P&CS Leadership team; working through them to deliver excellence and quality in clinical service
60. Set clear team priorities and individual objectives that are clearly linked to the Hospices strategic goals
61. Ensure the effective management of the directorate, ensuring that staff are supported and have regular review meetings and have meaningful appraisals
62. Ensure that all relevant professional standards are maintained
Operational Responsibilities
63. Delivery of commitments within Clinical Directorate SLAs
64. Has ultimate responsibility, with input from the Lead Consultant, for decisions relating to patient admissions and care and for relationships with carers, families and external partners
65. Bringing together clinical teams to ensure a seamless service for patients and quick decisions about their care.
66. Preparing the organisation for CQC Inspections and working with the inspectors during the visit
67. Investigation of complaints and reporting of outcomes, including conducting Root Cause Analysis inquiries and reports where this is necessary, and embedding any changes in practice identified as necessary through these.
68. Ensuring any aspect of Clinical Research that is carried out in relation to Myton is compliant with all aspects of research governance and good practice, and is compliant with legal and regulatory requirements
69. Ensuring an adequate system of clinical supervision is available, used appropriately and effectively, and reviewed regularly
70. Preparing, monitoring and regularly reporting on the budget position for the Patient and Carer services Directorate
71. Ensuring that clinical electronic and paper records are produced and stored in line with all legal and regulatory requirements, and that Myton is compliant with all aspects of information governance pertinent to Clinical service
72. Ensuring that the Medical and Nursing and Care leads take managerial responsibility for appropriate, safe and effective clinical provision
73. Ensuring members of the Patient and Carer Directorate work within their areas of responsibility and competence, and deliver a safe, effective and efficient clinical service, compliant with all legal and regulatory requirements
74. Ensuring multidisciplinary team meetings are effective and efficient
75. Ensuring compliance with policies
76. Contributing to the development and delivery of palliative medicine education, internally and externally.
77. Analysing clinical data to ensure we achieve our strategic goals
78. Preparing budgets forall clinical services and undertaking regular monitoring to ensure cost-effective delivery and value for money
External Responsibilities
79. To build strong networks with other palliative care stakeholders as an ambassador for Myton
80. Seek to influence the external clinical environment and improve co-ordination of palliative care services for patients across Coventry & Warwickshire
81. To contribute to external forums, papers and decision-making bodies on issues relating to palliative care
82. To work in partnership with other service providers as agreed with SLT to improve outcomes for patients, maximise joint resources and reduce risk
83. To build and maintain positive, mutually beneficial links and relationships with national and regional bodies relevant to healthcare and palliative care
Person Specification
Qualifications
Essential
84. Current professional clinical registration ( NMC, GMC, HCPC professional)
85. Degree level or qualified by experience
Desirable
86. Additional leadership-specific qualifications
Knowledge
Essential
87. CQC legislation
88. Safeguarding legislation
89. Health and Social Care Compliance regarding data and information ( SIRO and IAO)
90. Caldicott Guardian principles
91. Clinical professional accountability and scope of professional practice across healthcare roles
Desirable
92. Impact of diversity on palliative / end of life care
Skills and Abilities
Essential
93. Powerful Leadership
94. Confident decision making
95. Entrepreneurial mindset
96. Reporting and influencing at Board and executive level
97. Influence
98. People management and development
99. Good attention to detail
100. Coaching
101. Excellent Communicator and negotiator
102. Data Analysis and converting into actions
103. Report writing
104. Budget development and management
105. Exemplary verbal and written communication abilities
Desirable
106. Curiosity- looks beneath the surface
Experience
Essential
107. Palliative and end of life care service delivery
108. Strategic planning and direction
109. Leadership at Director or Deputy Director level
110. Operating at Board level
111. Understanding of and working within legal and governance frameworks
112. Negotiating at an executive level
113. Leading a large multidisciplinary clinical team
114. Working with / managing senior clinicians including consultants
115. Overseeing CQC inspections
116. Working in and navigating a complex external healthcare system
117. Budget setting and management
118. Change management
119. Risk management
120. Handling complaints and running investigations
121. Undertaking difficult conversations and influencing outcomes
Desirable
122. Providing effective healthcare services within harder to reach communities
123. Working with Volunteers
124. Charity sector experience
125. NHS contracting and structure
Other
Essential
126. The right to work in the UK
127. Able to travel across Coventry and Warwickshire