Salary: £35,000 - 35,000 per year Requirements: Strong technical foundation in audio-visual systems, including video conferencing, UC systems, digital signal processing, video systems, and audio systems. Good experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride, and other control systems. Solid IT and networking skills. Demonstrated experience in delivering exceptional customer service in high-pressure environments. Ability to manage client sensitivities with tact and professionalism. Capable of working independently with minimal supervision. Strong initiative and problem-solving skills. Flexibility to adapt to varying tasks and responsibilities. Excellent communication skills, both verbal and written. High level of computer literacy, including experience with case management systems. Meticulous attention to detail in record-keeping. Ability to lift and move equipment, with reasonable adjustments when required. Reliability and punctuality with a professional appearance. Full driving license and valid passport required. Flexibility to work on call, outside of normal business hours, or according to changing shift patterns. Ability to read technical documentation and schematic diagrams. Responsibilities: Provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West, and potentially throughout Europe and offshore. Diagnose and repair faults in systems at customer sites using remote management tools when applicable. Attend in person to solve issues if unable to fix remotely. Ensure final solutions maintain and/or improve the quality of the system. Provide technical remote support for clients and other team members as required. Perform preventative maintenance of AV, network, control, and unified communications (UC) equipment on-site. Support client presentations, conferences, and events, including setting up, operating, and breaking down AV systems. Provide system training to clients and colleagues as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place. Complete and maintain accurate job records, electronic files, and service reports. Build and maintain strong client relationships, working with account managers to identify additional service opportunities. Organise repairs or shipment of faulty equipment when necessary. Ensure proper calibration and use of test equipment. Liaise with internal departments, clients, and third-party contractors. Suggest improvements to service delivery, efficiency, and technical methods. Provide cover for staff absences and peak demand periods as necessary. Comply with mandatory information security policies, standards, and procedures. Technologies: Support Network Security More: We are a leading Audio-Visual integrator with a long history of innovation and excellence. Our team is composed of passionate, intelligent, and energetic individuals eager to make a difference. We provide an environment that challenges and inspires daily. In this role, you can expect a salary of 30-38K based on experience, with working from home flexibility, a company vehicle, excellent opportunities for career development, and investment in your learning and development. Our benefits also include an Employee Recognition Scheme, 23 days holiday plus bank holidays, health cash benefits, and a friendly and supportive working environment. We believe in diversity, equity, and inclusion as fundamental to our mission of designing and supporting innovative technology solutions. last updated 8 week of 2026