Graduate Customer Service Executive – Your Career Launchpad with Joloda Hydraroll
Are you a graduate with strong business-to-business (B2B) customer service experience?
Are you looking to take your next step with a global industry leader that values growth, innovation, and development?
If so, this could be the opportunity you’ve been waiting for.
We’re hiring a Customer Service Executive to join our growing, supportive team at Joloda Hydraroll – a company that’s been innovating world-class load handling solutions for over 60 years.
This isn’t just a job – it’s a launchpad for your career, offering real scope for learning, progression, and impact.
About the Role
As a Customer Service Executive, you’ll be at the heart of our business – the first point of contact for customers and the vital link between sales, production, engineering, and logistics.
Your mission? Deliver excellent service, solve problems with a strategic mindset, and help drive improvements that enhance the customer experience.
What You’ll Do
Handle calls and emails with professionalism and efficiency.
Support customers with queries on pricing, delivery, and spare parts.
Work closely with internal teams to ensure smooth operations.
Create shipping documents and liaise with international couriers.
Manage key accounts and handle complex, high-volume queries.
Contribute to improvement projects, bringing fresh ideas to the table.
What We’re Looking For
Essential:
Degree (Business related preferable) qualified with B2B (business to business) customer service experience.
Ambitious, motivated, and driven – with a clear vision for your career.
A natural problem solver who can think strategically and adapt quickly.
Excellent communicator with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Preferred (not essential):
Experience in an engineering or manufacturing environment.
Knowledge of UK and international logistics, including export documentation/paperwork.
Familiarity with order processing systems (e.g., Factory Master/Access).
The Package
Salary: Up to £35,000 (depending on experience)
Holiday: 24 days + bank holidays
Career Growth: Structured development and progression opportunities
Support: Pension with employer contribution and tailored training
Culture: Friendly, inclusive team that celebrates your success
Hours: Monday–Friday, 08:30–16:30
Ready to Shape Your Future?
If you’re eager to build a rewarding career in customer service within a globally recognised business, Joloda Hydraroll is the place for you.
Apply now and start your journey with a company that values your ambition and potential