Finance administrator

Finance Administrator | Morton Michel | Part of PIB Gro up About Morton Michel Morton Michel is the UK's leading specialist insurance broker for the childcare and education sectors. Founded in 1964, the business has built its reputation on deep sector knowledge, flexible insurance products and a genuine understanding of the everyday challenges faced by those working in early years and education. Morton Michel is uniquely positioned as the only childcare insurance specialist offering solutions across the entire childcare sector from childminders and nannies to nurseries, pre-schools and children's activity providers. As part of PIB Group, one of the UK's fastest-growing insurance intermediaries, Morton Michel has the backing and investment to continue growing while remaining true to its specialist roots. We are looking for a Finance Administrator to join our team. This is a key role within our finance operations, responsible for managing debt, supporting customers with payment queries and keeping our accounts accurate and up to date. What you'll do Chase overdue premiums and defaulted finance agreements by phone, email and letter, maintaining a consistent and professional follow-up approach Act as a first point of contact for customers and agents on payment and account queries, handling sensitive conversations with care and in line with Treating Customers Fairly principles Download bank statements, allocate and reconcile BACS and other payments, and investigate discrepancies promptly Raise and issue invoices and statements to agreed schedules; maintain accurate records of all payment arrangements and actions taken Liaise with Contact Centre, Business Operations and other internal teams to resolve queries and ensure a joined-up approach Escalate complex or persistent arrears in line with agreed thresholds and processes Ensure full compliance with company policies, FCA requirements, data protection and financial crime controls What we're looking for Experience in finance administration, credit control, accounts receivable or a similar role Confident communicator, comfortable chasing debt by phone and handling difficult conversations professionally Accurate and organised, with strong attention to detail in reconciliations and record-keeping Familiarity with FCA regulations and Treating Customers Fairly A team player who works well across departments Why PIB Group? PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com LP