Overview
Customer Assistant - Fashion, Home & Beauty - Pantheon at Marks & Spencer. Join to apply for the Customer Assistant - Fashion, Home & Beauty - Pantheon role at Marks and Spencer.
This is an early morning position working from 6am, including both weekdays and weekend working. A full working pattern will be discussed at interview. Our Pantheon Oxford Street store is having a glow up, unveiling a brand new flagship concept designed to showcase the best of M&S style. Brand ambassadors will embody a subtle stylist and effortless confidence, delivering a seamless and inspiring customer experience at every touchpoint.
Are you obsessed with fashion, confident, and enjoy connecting with people? If you have flair, drive and a love for fashion that can’t be taught, plus a natural talent for selling, we want you on our team. At M&S you’ll be a style advisor, storyteller and brand ambassador. Join M&S as a Customer Assistant in our flagship store, delivering style advice and five-star service. This is not just a retail job – you’ll play a part in delivering our transformation.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, with shelves stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers, understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Utilise digital tools and in-store devices to deliver for the customer
* Maintain visual standards and balance speed with accuracy; manage stock and deliveries
* Be a team player, contributing to a positive store environment
* Demonstrate flexibility and adaptability to meet business needs
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and proactive about improvement
* Ability to plan and manage own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and listens well
* Good level of digital capability
Everything’s Welcome
M&S aims to be inclusive and to lead the retail industry into a greener, faster, more inspiring digital era. We’re committed to inclusion, diversity and equal opportunities and offer flexible working where possible. If you require reasonable adjustments in the recruitment process, please let us know so we can ensure a fair process.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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