Howdale Group Practice is looking to welcome a receptionist to join our team on a permanent basis. This role will involve working at both our Howdale and Marham sites.
Main duties of the job include:
* Undertaking a wide range of reception duties and providing general support to the multidisciplinary team.
* Acting as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team.
* Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About Us:
We are based across two sites, Downham Market and Marham. We offer:
* 25 days holiday plus bank holidays
* A friendly and supportive work environment
* NHS pension
* Free on-site parking
Job responsibilities:
* Maintain and monitor the practice appointment system
* Process personal, telephone, and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Signpost patients to the correct service
* Initiate contact with and respond to requests from patients, team members, and external agencies
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients' healthcare records as necessary
* Direct requests for information to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Partake in audit as directed by the audit lead
* Support administrative staff, providing cover during staff absences
* Action incoming emails and correspondence as necessary
* Scan patient-related documentation and attach scanned documents to patients' healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room
Person Specification:
Knowledge and skills:
Essential:
* Experience of working with the general public
* Excellent communications skills (written and oral)
* Ability to work as a team and autonomously
* Polite and cooperative
Desirable:
* Ideally have experience working in primary care and with SystmOne
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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