About this Position
Join us as an Intercompany Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you’ll do
* 12 month fixed term contract
* Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues.
* Liaise with the regional logistics teams to ensure all export documentation and export requirements are met.
* Liaise regularly with other functions such as Customer Service Support, Supply & Stock, and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates.
* End to end order management to ensure excellent Customer Experience.
* Involvement in Claims Management.
* Support continuous improvement initiatives.
* Monitoring of returns and credit / debit Notes.
* Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer).
* Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
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