Overview
Welcome to Charters, part of Lomond, the UK’s leading network of lettings and estate agencies. We’re proud to have 10 offices and over 150 staff helping people buy, sell, and let property. We’re excited to offer an opportunity to join our dynamic team as a Property Relationship Manager in our Fareham office.
Responsibilities
* Maintain up-to-date knowledge of property management industry standards and expectations.
* Work towards achieving property owners’ goals regarding maintenance and budgets, while meticulously maintaining property records.
* Provide excellent customer experience to landlords, tenants and third-party contractors.
* Build and maintain ongoing relationships with landlords and tenants and be their main point of contact.
* Uphold rigorous property safety standards and legal requirements.
* Liaise with contractors, tenants and landlords to oversee property repairs and ensure properties are maintained to high standards.
* Address tenant complaints promptly and enforce property standards and legislation.
* Arrange and book property inspections as required.
* Service relevant notices to end a tenancy or increase rental values.
* Ensure properties in your portfolio are legally compliant.
Qualifications
* Strong problem-solving skills and excellent communication abilities.
* Customer service-oriented with a confident demeanour.
* Ability to manage tight deadlines and difficult conversations effectively.
* Ability to manage multiple tasks and prioritise urgent or high-attention tasks.
* Confidence in leading conversations and managing expectations of all parties involved.
Benefits
* Smart spending app with discounts at over 900 retailers and wellbeing resources.
* Employee Assistance Programme with free counselling sessions.
* Annual leave purchase scheme (up to 5 extra days).
* Smart Tech Scheme for gadgets and appliances.
* Cycle2Work Scheme to reduce carbon footprint.
* Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
* Competitive base pay plus incentivised commission and performance bonuses where applicable.
* Length-of-service celebrations and loyalty rewards.
* Pension plan support for retirement planning.
* Funding for professional qualifications to support your development.
* Company socials and a collaborative, engaging workplace culture.
Charters values diversity and inclusion and welcomes applicants of all nationalities, backgrounds, abilities, and perspectives. Apply today to join a workplace that values you.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
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