Hiring Manager - Chris Murphy Closing Date - 12th September The Opportunity Join Landmark as a Senior Technical Support Analyst, where you'll be the go-to expert for resolving complex technical issues and driving service excellence. Acting as a third-line support specialist, you'll lead on code-related enquiries, mentor junior analysts, and help shape our IT service strategy. Key Responsibilities: Own and resolve advanced technical support tickets, collaborating across teams. Maintain and improve ITSM tools (currently Zendesk). Lead documentation and knowledge base updates in line with ITIL standards. Coach and manage junior analysts, fostering a high-performing team. Support service desk operations and participate in the on-call rota (one in every four weeks) Drive innovation and continuous improvement across platforms and services. About You We’re looking for someone with a solid background in software development and, ideally, experience in a technical service desk environment. You’ll bring: Proficiency in C#, SQL, .NET, Azure, Power BI, SharePoint, and strong troubleshooting capabilities Excellent communication and documentation skills, with the ability to convey technical concepts clearly Knowledge of ITSM tools and ITIL best practices Line management experience (preferred but not essential)