Location: Remote (UKbased), occasional meetups in the UK Employment: Fulltime, permanent
Sitebulb is an awardwinning SEO auditing tool trusted by thousands of professionals across the world. Were a small, agile, and passionate team who believe that hard work, curiosity, and continuous selfimprovement lead to extraordinary results. Our mission is to help SEOs and digital marketers make better technical decisions with datadriven insights.
Were looking for someone who thrives on problemsolving, loves diving into technical details, and is passionate about providing worldclass customer support.
This is a handson technical support role providing support to Sitebulb customers. Over time, youll become an expert in Sitebulbs platform and common technical SEO usecases.
Be the first point of contact via email, chat, or ticketing. Diagnose and resolve straightforward queries (licensing, billing, account, basic how do I?) with clear steps and links to selfserve content.
isolate root causes (website vs. Create clear Jira tickets with: customer summary, steps to reproduce, environment details (OS/version, app version, proxies/VPN, project settings), expected vs. Partner with developers to validate fixes, run targeted regression checks, and close the loop with the customer (plainEnglish explanation and next steps).
Create/maintain help articles, troubleshooting trees, and macros; brief Product/Engineering on volume, severity, and proposed mitigations (doc change, UX tweak, or bug).
Release support & QA: Smoketest new builds; propose pragmatic fixes (copy, validation, inproduct tips) alongside bug reports.
Helpdesk & issue tracking: Working knowledge of HTML and JavaScript. Experience of using Chrome DevTools (will be used to explore page rendering issues and diagnose problems).
Nice to have: proven experience in technical support / customer support engineering / IT helpdesk for a SaaS or software product.
Nice to have: knowledge of or interest in SEO/technical SEO (crawling, redirects, robots.txt, sitemaps, canonicalisation, JS rendering).
As we are a 100% remote team, it is helpful if you have both experience of and a preference for remote working.
Holidays: 20 days annual holiday + bank holidays, plus we fully shut down between Christmas and New Year.
Remote culture - work from anywhere in the UK.
Remote setup: Work-from-home equipment.
We are a 100% remote team, we hire UKbased remote teammates.
Become a crucial cog in a small, supportive team, shipping meaningful improvements to a loyal and appreciative customer base.
We prize curiosity, feedback, and continuous improvement - no drama, no blame - just tight loops, clear ownership, and steady progress.
Learn technical SEO, QA practices, and product operations in a realworld setting.
Please do not reach out to Sitebulb team members on social media about this job, to apply please follow the instructions above.
Please do not use AI to auto-apply for this role. Tasteful and skilled use of AI is fine.