Overview
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Responsibilities
Role overview: This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.
* Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
* Always display excellent situational awareness.
* Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
* Be aware of protest and demonstration activity and respond/escalate as appropriate.
* Actively assist staff, guests, contractors and public bodies by providing information, giving directions, or responding to queries in a professional manner.
* Be fully conversant with all operating procedures and always follow them.
* Assist as instructed during major incidents.
* Always display your SIA licence whilst on duty.
* Maintain accurate records/logs and submit reports as instructed.
* Positively participate in staff welfare or development programmes and engage in mandatory training.
* Use communication tools (radio/phones) in a confident and clear manner.
* Carry out any other reasonable request as required.
* Clearance to BS7858.
Qualifications
* SIA Licence - Security Guard (SG) and, where applicable to scope, Door Supervisor (DS) and CCTV.
* First aid qualification.
* Customer service experience.
* Written and verbal communication required to meet deliverables of role.
* Experience of using IT software (Word, Teams, Outlook).
* Reliable, punctual and approachable.
* Take pride in appearance at all times.
* Flexible in approach to daily duties and able to prioritise tasks and work under pressure.
* Comfortable to work alone using initiative and as part of a team.
Benefits
* Employee Assistance Programme - guidance and advice on personal, health, legal and financial queries.
* 20 days holidays + Bank holidays + Holiday Buy Scheme - up to 5 days a year.
* Industry-leading maternity & paternity policies.
* Refer a Friend scheme - worth £500 per referral.
* GEMS - internal recognition scheme with vouchers for Amazon and retail/dining.
* Extensive Learning & Development opportunities, including progression.
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
* Bike To Work Scheme.
* Paid volunteering and charity days.
* Medicash - Health cash plan with benefits including dental, optical, physiotherapy and wellbeing.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
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