Job Description
IT Support Engineer
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
* Deliver technical support by managing and resolving service tickets in line with agreed SLAs
* Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
* Complete sales orders and project work within agreed timelines
* Implement approved technical solutions remotely and onsite
* Support continuous improvement of Service Desk technologies and processes
* Develop and maintain operational procedures, technical documentation, and user guides
* Monitor and respond to cyber security threats and vulnerabilities
* Perform routine maintenance, including backups and network/device updates
* Communicate effectively with internal teams and customers regarding technical issues and security risks
* Stay up to date with emerging technologies and contribute to best practice standards
* Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
Technical Expertise:
* Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
* Experience with Windows Server, networking (routers/switches), and VoIP systems
* Proven background in cyber security tools and threat monitoring
* Experience with Microsoft Azure (desirable)
* Previous technical support role covering infrastructure, cloud, and endpoint environments
* Experience deploying and supporting Microsoft 365 solutions
* Troubleshooting, diagnostic, and problem-solving skills
Team & Communication:
* Excellent customer service and communication skills
* Ability to work both independently and collaboratively
* Comfortable working under pressure in a fast-paced environment
This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
Interested? Please Click Apply Now!