Customer Co-Ordinator
Permanent
Based in Essex
£28,000 per annum
The purpose of the role:
Proactively engage with colleagues and partners to co-ordinate and plan the refurbishment of vacant and occupied properties within the required timescales.
Responsibilities:
Liaise with customers regarding planned works
Manage the process of debt clearance through the energy utilities providers.
To provide aftercare to customers reporting defects.
Ensure our customer service and delivery is excellent and continually improves.
Work with Maintenance Supervisors & Working Supervisors to deliver the required quality and specification.
Work with the supply chain to ensure the correct materials are available and ordered for operatives in a timely manner.
Act as key point of contact to our clients and provide high level of communication regarding works progress, delays and completion timescales