THE NOMAD WAY
Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE
The Room Attendant will ensure that all areas within the hotel are maintained to high standard of cleanliness and maintenance to ensure maximum guest satisfaction.
EXPECTATIONS
The Room Attendant is expected to:
Clean and sanitize guest rooms and bathrooms thoroughly.
Replace bed linens, towels, and toiletries as needed.
Restock room supplies, including amenities and refreshments.
Report maintenance issues and damages to management.
Handle guest requests and complaints with professionalism.
Maintain a high standard of hygiene and cleanliness.
Follow safety and security procedures.
Manage time effectively to complete tasks efficiently.
Ensure all rooms meet the hotels quality standards.
Be professional at all the times
Be a positive ambassador of The NoMad throughout your professional career with us.
Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
To role model The NoMad values and bringing them to life through each and every interaction.
MAIN DUTIES & RESPONSIBILITIES The main responsibilities of the Room Attendant are summarised as below; however, the list is not exhaustive:
Ensure high quality cleaning service at public areas of hotel
Follow the priority of room cleaning
Clean rooms and public area according to the procedures and policies set by hotel
Keep room attendants trolleys neat/clean and tidy
Maintain cleaning equipment in good working condition
Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor
Using the right cleaning chemicals on all surface as per standards
Check the vacuum cleaner and equipment daily
Ensure service area is well stocked with necessary products and cleaned always
Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action
Report and lost property found in the rooms and adhere to Lost and Found policy.
Perform regular deep cleaning of all areas of hotel as instructed
To perform any additional task required as per business needs.
Perform all duties with care towards our guests always ensuring the utmost guest satisfaction.
Interact with guests in a caring respective and positive manner.
To always follow H&S and Standard Operating Procedures.
WHAT WE OFFER
£750 Refer a Friend Scheme
50% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Wagestream
Private Health Care
Experience Stay - Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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