Receptionist/Administrator
Hemel Hempstead, parking on-site
Salary up to £23,000 dependant on experience
Monday to Friday 9am-5pm
This is a vital role within the organisation, as you are bridge between the medical and administrative functions of the company and the main point of contact for patients. You will work closely with your colleagues providing a fist class service to all patients and visitors. You will provide information and answers to patients queries regarding their visit and explain procedures for treatments. You'll need to be welcoming and remain calm while explaining investigation/treatment recommendations and friendly when discussing options and managing expectations.
All the patients and staff interact with the Reception staff at some point during the day, so you will need to be a friendly and able to cope well under pressure.
Main day to day duties include:
1. Welcoming incoming patients/visitors, registering all new patients and checking questionnaires have been completed correctly on arrival of new patients
2. You will ensure the visitor book is completed and guest passes are allocated and returned at end of visit
3. You will answer incoming telephone calls and manage email inbox, responding to general enquiries and book patient appointments, liaising with medical staff to obtain answers to specific queries
4. Excellent administration skills are ne...