Contract Type
: Permanent
Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday – Friday Interview Process: -stage process
Why SCC?
1. An inclusive workplace
2. Excellent package: solid basic and company benefits
3. Hybrid working & core hours in line with role requirements
4. Career development and life-long learning opportunities
5. Opportunity to join Europe's largest privately-owned IT Company
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities:
6. Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals.
7. This may also include basic Servers & relevant network activities in line with business requirements.
8. Complete customer rebuilds and configuration to desk
9. Assist other engineers in the delivery of service to our customers.
10. Cover site roles where required due to planned or un-planned absence
11. Achieve the dynamic KPI targets set for your role
12. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
13. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
14. Assist other engineers to carry out IMAC projects
15. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment.
16. Carry out any other reasonable request from your line management
17. Participate in / coverage via a rota system (where contractually identified)
18. Work a certain amount of overtime when required to do so.
19. Practice ‘Quick Win’ processes
20. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
21. Will maintain company assets to keep them in good working order and good general condition
22. Be familiar with customer policies and processes where applicable
Skills and experience:
23. Must always be professional and presentable.
24. Must have a full UK driving licence
25. Must have excellent customer facing skills.
26. Must be able to obtain the Government and/or Police Security levels required in order to meet the
operational requirements of the role (no caveats) and as per the requirements stipulated in relevant
customer contracts
27. Will be required to be self-motivated with good organisational skills and can work unsupervised
28. Must possess or can obtain relevant technical certifications
29. Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience
30. Must possess the ability to work at height and undertake varied manual handling activities
31. Will display positive behaviours which support team productivity
About You