Customer Service Team Leader- Redditch (phone number removed)pm Monday to Friday office based no hybrid £28,000-£30,000 per annum depending on your skills and experience. We are seeking an experienced and motivated Customer Service Team Leader to join a dynamic and fast-paced organisation. This is an exciting opportunity for a confident leader who is passionate about delivering exceptional customer experiences while driving team performance and operational excellence. As a Customer Service Team Leader, you will lead, support, and develop a team to ensure consistently high service standards. You will play a key role in maintaining efficient operations, improving processes, and ensuring customer satisfaction remains a top priority. Customer Service Team Leader Key Responsibilities Lead by example to motivate and inspire a customer service team to achieve service level agreements (SLAs) and key performance indicators (KPIs) Take ownership of daily operations and contribute to the completion of team tasks Monitor team performance, providing regular coaching, feedback, and one-to-one support Conduct performance appraisals and identify training and development needs Handle escalated customer queries and complaints in a professional and timely manner Ensure adherence to company policies, procedures, and service standards Work collaboratively with internal teams to resolve issues and enhance service delivery Support...