Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. This is an exciting opportunity to lead a large team, reporting directly into the VP of our European Clinical business segment. _General Purpose of Role_ : Represents the Operations department at a senior management level and to the rest of the PCI Group reporting into an SLT member. Ensure that PCI Bridgend's operational activities are effective and efficiently implemented while maintaining excellent levels of customer, staff, and supplier satisfaction. Support, develop and manage the sites process and continuous improvement initiatives and One PCI's Lean Maturity Index Support cross functional leaders and employees to strive for operational excellence through Safety, Quality, Technical Operations, Project Management, Logistics, Procurement, Finance and HR. Harmonise within PCI culture to deliver the industries leading pristine customer experience. This role requires you to have strong leadership and management skills where you will regularly attend customer and client meetings reporting on operational activities, addressing concerns, and implementing corrective solutions. _Main Responsibilities_ : Ensure operational KPIs are achieved and delivered in line with site and business targets working with cross functional teams for Right First Time through the business. Oversight and liaise with procurement and suppliers for operational consumables as required to support day to day requirements. Maintain constant focus on customer satisfaction to deliver quality products on time and in full meeting clinical requirements. Monitor and control operations department budget to ensure good cost control Support Business Development where required to give operational support during client site visits, calls or bid defence meetings. Provide Operational oversight for SQDCP assessment of new business and technical review of proposal documentation Ensure that operational areas are always audit ready. Ensure all areas are compliant and adhering to Health and Safety rules for the site. Support of succession plans for site headcount and career growth. To ensure high levels of staff motivation and satisfaction are achieved on site Where required, undertake tasks and projects outside the job holder's area of responsibility _Specific Knowledge / Skills Competence_ : An excellent understanding of Quality Standards including GMP, GCP and GDP. Ability to manage and lead teams. Six Sigma or Lean Background. Working to Standard Operating procedures. Excellent written and communication skills. Strategic thinking skills. IT literate with good knowledge of ERP systems, MS Office applications and internet functionality. _Behavioral Competencies_ : You will be an analytical thinker with proven problem-solving abilities. Always focused on providing pristine customer service, you are self-confident, decisive and possess excellent written and verbal communication. You are an experienced manager and in addition to motivating yourself, you can lead and motivate your teams to deliver success. \LI-MS1 Join us and be part of building the bridge between life changing therapies and patients. Let's talk future (https://pci.com/) Equal Employment Opportunity (EEO) Statement: _PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._ _At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._ Why work for PCI Pharma Services? At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how. PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled