The Municipal Group of Companies is seeking a detail-oriented and proactive Process Improvement Coordinator to join our Bedford, NS office. In this role, you’ll support the planning and execution of process improvement initiatives by coordinating projects, managing logistics, and maintaining systems that drive operational efficiency. This is a great opportunity to grow within a collaborative, fast-paced environment focused on continuous improvement.
Job Summary
The Process Improvement (PI) Coordinator will support the planning, execution, and delivery of continuous improvement initiatives across the organization. This role focuses on providing administrative, coordination, and project management support to the PI Lead, while also offering the opportunity to develop skills and grow into a more strategic, process-focused role over time. The PI Coordinator will play a key role in managing project logistics, maintaining tracking systems, and ensuring clear, timely communication between stakeholders.
Primary Duties and Responsibilities:
Project Coordination & Support
* Organize and coordinate meetings, training sessions, and project-related events
* Track project progress using tools such as Monday.com and proactively follow up on action items
* Prepare and distribute meeting materials, agendas, and summaries
* Support accurate documentation and reporting for active and past process improvement projects
Administrative Support
* Manage calendars, scheduling, logistics, and communications for the PI Lead and project teams
* Ensure timely follow-ups with stakeholders and support the smooth execution of training and committee meetings
* Assist in preparing and maintaining internal process documentation, templates, and reference guides
Tools & Systems
* Maintain project boards and dashboards in Monday.com or equivalent tools
* Assist with creating simple forms, surveys, or workflows using platforms like Kissflow
* Help develop and update process maps and standard operating procedures
* Support the development of dashboards using Power BI, including gathering requirements, organizing data, and assisting with visualizing key metrics
* Build familiarity with process improvement methodologies, tools, and best practices
* Contribute to needs assessments and opportunity identification for new projects or improvement initiatives
Required Knowledge, Skills, Abilities, and Experience
* Post-secondary degree or diploma in Business, Project Management, or a related field
* Strong written and verbal communication, interpersonal, and organizational skills
* Ability to manage multiple priorities and collaborate effectively across teams
* Detail-oriented with a proactive, problem-solving, and results-driven mindset
* Comfort working in a fast-paced, evolving environment
* Interest in project coordination, process improvement, and organizational efficiency
* Familiarity with Power BI or other data visualization tools (preferred)
* Experience with digital tools such as Monday.com, Kissflow, or similar platforms (preferred)
* Prior administrative, coordination, or project support experience (preferred)
What We Offer:
* Comprehensive benefits and pension plan
* Employee Referral Program
* Company provided training and development
* Opportunities for growth
* Employee and Family Assistance Program
* Plus many other incentives
Application Process:
Completed applications should be submitted to:
Please reference “Process Improvement Coordinator” in the subject line.
We are an equal opportunity employer that encourages all interested candidates to submit a detailed resume.
We would like to thank all those who apply; however only those selected for an interview will be notified.
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