Summary The Caretaker plays a crucial role in ensuring the cleanliness and safety of our estate, directly impacting the quality of life for residents. Reporting to the Estate Services Coordinator, this position involves completing cleaning tasks, conducting daily health and safety checks, and supporting residents as needed. A strong commitment to customer care, safeguarding, equality, and health and safety standards is essential for delivering high-quality services. The role requires both independent work and collaboration with other caretakers and staff to meet service demands effectively. Responsibilities Clean communal areas and surrounding grounds, adhering to service standards and health and safety policies. Complete accurate reports related to tenancy and estate management using designated IT systems. Manage keys for communal facilities and provide access to operatives and contractors as needed. Perform minor repairs in communal areas and maintain lighting, ensuring compliance with health and safety requirements. Maintain clean and organized lodges and stores, managing estate tools and equipment. Report and remove graffiti and lumber within agreed timescales. Use appropriate tools to control weed growth and maintain clean hard-standing areas. Build and maintain positive relationships with residents, offering advice and assistance. Participate in training, meetings, and events to enhance communication and professional development. Collaborate with assigned colleagues for coverage during absences. Promote the safeguarding of vulnerable individuals, reporting concerns to the Estate Services Coordinator. Perform additional duties consistent with the role's responsibilities and the holder's experience and training. Requirements Demonstrate a reasonable standard of literacy and numeracy. Practical experience in cleaning or caretaking duties, with the ability to work independently or in teams. Ability to handle complaints, including disrepair issues. Capability to negotiate paired working arrangements that align with service needs. Ability to respond to emergencies, such as fires, floods, and lift breakdowns. Competence in providing written reports on emergencies or unusual occurrences. Responsibility for estate tools, equipment, and keys to communal facilities. Effective communication skills to assist and advise residents. Ability to perform minor repairs within health and safety guidelines. Willingness to work outdoors in all weather and meet the physical demands of the job, including moving heavy items and climbing stairs.