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Customer service advisor

Bath
Hays Business Support
Customer service advisor
Posted: 17 November
Offer description

Your new company
A well-established organisation providing support committed to delivering excellent customer service.

Work pattern
On site, Monday to Friday, 35hrs a week.

Your new role

Act as the first point of contact for queries via telephone, email, letter, or in person.
Handle enquiries from clients and stakeholders.
Ensure timely responses and resolve issues or escalate to management when necessary.
Perform front-of-house and reception duties, including distributing post and managing parcel collections.
Prepare written correspondence and process payments.
Support financial administration tasks such as credit control, expense reconciliation, and banking.
Update booking systems, reconcile invoices, and manage petty cash.
What you'll need to succeed

Experience in customer service and administrative duties.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritise effectively.
Competence in handling financial processes such as reconciliations and invoicing.
Proficiency in Microsoft Office and booking systems.
A proactive approach with attention to detail.
Flexibility to support business needs during busy periods.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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