Overview
Medical Secretary / Workflow Administrator – Long Eaton. Part-Time or Full time considered.
We are looking for a dedicated, hard-working and detail-oriented individual to join our GP Practice team in a dual role as Medical Secretary / Workflow Administrator. This position supports the clinical team with patient referrals, workflow management and general administrative tasks.
This is a great opportunity for someone who is highly organised, proactive and able to manage multiple tasks in a busy healthcare environment.
Responsibilities
* Medical Secretarial Duties
o Producing, typing and sending referrals, letters and clinical reports to secondary care, private healthcare providers and community services
o Audio typing from the digital dictation system for GPs
o Handling enquiries from patients, staff and external medical professionals
o Monitoring the eRS (Electronic Referral System) worklist for advice and guidance responses, rejections and redirections
o Processing rejected referrals and responding to queries from patients and hospitals
o Coordinating with hospital departments to ensure urgent or missing results are followed up
o Completing medical examiner referrals and Coroner reports where required
o Receiving and responding to emails
* Workflow & Administrative Duties
o Actioning and triaging letters within Workflow
o Scanning documents into Workflow and maintaining accurate records
o Updating patient records and adding relevant clinical codes
o Creating and maintaining Workflow templates
o Processing practice emails and linking them to patient records
o Highlighting safeguarding concerns and liaising with clinical and non-clinical safeguarding leads
o Supporting the clinical team with general administrative tasks
o Managing invoicing where required
Requirements
* Knowledge of medical terminology preferred
* Strong IT skills, including Microsoft Word and Excel
* Experience using electronic patient record systems (experience with SystmOne is desirable)
* Excellent organisation and attention to detail
* Ability to manage sensitive patient information confidentially
* Strong communication skills and the ability to work collaboratively within a healthcare team
* Ability to prioritise tasks and work effectively in a busy practice environment
This role would suit someone who is organised, efficient and committed to supporting high-quality patient care within a professional GP practice team
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