Prospector Pro is one of the UK's fastest-growing SaaS platforms built exclusively for estate and letting agents. Our call intelligence software is transforming how agencies win instructions, manage teams, and deliver world-class client experiences.
We're now looking for an Onboarding & Training Specialist who understands estate agency inside out and can help our clients hit the ground running.
Why this role matters
Estate and letting agents are busy people. They need technology that makes their lives easier, not harder. Your role is to make sure every new client feels confident, supported, and excited about using Prospector Pro. You'll deliver training, guide teams through onboarding, and be the friendly, knowledgeable partner they can rely on.
What you'll be doing
* Lead onboarding sessions with new agency clients, tailoring training to their business setup and goals.
* Deliver engaging workshops and 1:1 coaching all online
* Translate tech features into clear benefits that resonate with estate and letting agents.
* Gather client feedback to improve our training process and product experience.
* Work closely with our Customer Success and Sales teams to ensure a smooth handover from demo to long-term success.
* Occasional exhibitions and tradeshows
What we're looking for
* Estate/letting agency experience (3+ years) – you know the pressures, the lingo, and the pain points.
* Confident trainer & communicator – able to connect with everyone from negs to branch managers.
* Experience training or coaching teams is a strong advantage.
* Tech-savvy, quick to pick up new systems, and able to explain them simply.
* Personable, positive, and professional – clients should enjoy working with you.
What's in it for you
* £30k basic salary + performance-related bonus.
* 23 days holiday, plus your birthday off (because no one should work on their birthday).
* Hybrid working – 3 days a week in our Billingham HQ, 2 days from home.
* Coaching and mentorship from an experienced leadership team.
* The chance to play a key role in a high-growth SaaS company where your impact will be seen and celebrated.
If you are looking for a high-earning role in a rapidly growing tech start-up, look no further
Full Training to be provided.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* Employee stock purchase plan
* Free parking
* On-site parking
Experience:
* Customer Service: 2 years (required)
* Estate Agency or Lettings: 3 years (required)
Work Location: Hybrid remote in Billingham TS23 4EA