This range is provided by Urban Playground UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Urban Playground UK
Location: Canary Wharf, other sites for training and working if required
Role Description: General Manager of THE CUBE, a premium competitive socialising and entertainment attraction located in Canary Wharf. You will lead a team of 150+, across F&B and Attractions.
Essential Duties and Responsibilities:
* Ensuring high performing operational and financial management of the venue, including F&B and attractions.
* Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
* Recruiting, deploying, motivating and managing a management team of 6 and an operational staff team of 100+.
* Liaising directly with MG senior management, Canary Wharf, and stakeholders including partners, suppliers, neighbours and the media.
* Providing timely and accurate performance information to MG management, including producing a daily report for each department and for the venue overall.
* Dealing with and documenting staff and customer issues relating to HR
* Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems
* Responsibilities for Marketing & Communications
* Responsibility for Safety and Compliance
Person Specification
Technical Criteria
* Strong experience in a General Manager or senior management role.
* Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
* Experience of managing multi-faceted food and beverage operations.
* Experience directly overseeing Profit & Loss.
* Experience of working to and achieving clear KPIs.
* Excellent understand of general operations and soft facilities management.
* Good understanding of Health & Safety management and statutory compliance obligations.
* Good understanding of HR procedures.
* Good understanding of technology including Microsoft Office
* Flexible approach to working including regular late night and weekend shifts.
* Comfortable with working in a high-pressured environment where no 2 days can be the same.
Personal Criteria:
* Flexibility to work regular evenings and weekends
* Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
* Engaging and pleasant persona to extend the customer experience
* Strong leadership qualities
* A keen eye for detail, never compromising on standards and keen to deliver an amazing service
* Ability to think on your feet and adapt to the exciting changes of a growing company
* Making suggestions for improving the way we work and the service we offer
* Excellent verbal and written English is required for this role
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Customer Service
* Industries
Entertainment Providers
Referrals increase your chances of interviewing at Urban Playground UK by 2x
Get notified about new General Manager jobs in London Area, United Kingdom.
City Of Westminster, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
General Manager up to A GBP 85,000 London : Luxury
Hackney, England, United Kingdom 3 weeks ago
General Manager : Luxury Private Members Nursery A GBP 80,000
London, England, United Kingdom 1 week ago
General Manager – The Hoxton, European Opportunities
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 16 hours ago
London, England, United Kingdom 1 day ago
City Of London, England, United Kingdom £60,000.00-£65,000.00 2 weeks ago
Kingston Upon Thames, England, United Kingdom £45,000.00-£50,000.00 2 weeks ago
Greater London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom £95,000.00-£110,000.00 1 month ago
Bermondsey, England, United Kingdom 2 months ago
London, England, United Kingdom 1 month ago
Kingston Upon Thames, England, United Kingdom 4 days ago
Chiswick, England, United Kingdom 9 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr