Salary: £30,000 - 45,000 per year Requirements: Experience in a customer-facing technical support role (in person and remote) Working knowledge of ITIL principles Strong communication skills and a customer-service mindset At least 2 years’ experience administering Microsoft Azure, including: - Entra ID (Azure AD) - Intune - Autopilot - Multi-Factor Authentication (MFA) Solid networking knowledge: - IP addressing & subnetting - Network cable patching - Basic router/firewall configuration Strong experience supporting Windows desktop environments Experience supporting Microsoft Office / Microsoft 365 Mobile Device Management (MDM) experience Responsibilities: Provide technical support to users in person, by phone, and via Microsoft Teams Administer and support Microsoft Azure, Microsoft 365, and end-user devices Support and maintain Windows desktop environments Assist with device deployment using Intune and Autopilot Troubleshoot and maintain networking infrastructure, including basic router and firewall configuration Follow ITIL-aligned processes for incident, problem, and change management Maintain accurate documentation and contribute to service improvements Carry out on-site technical surveys, installations, and support when required Technologies: Azure Firewall Support ITIL Microsoft 365 Mobile Network Windows Office 365 Cloud Sage More: We are a growing digital and IT function seeking a proactive and customer-focused IT Support Engineer to join our team. This user-facing role involves hands-on technical work with Azure and Microsoft 365 administration, end-user device management, and wider infrastructure responsibilities. Our ideal candidate enjoys delivering high-quality support to users and has a strong understanding of the systems that support daily operations. We offer a hybrid work environment, with some travel required for technical surveys and installations. last updated 5 week of 2026