Overview
2nd Line IT Engineer Patching
IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure.
Responsibilities
* Be the point of contact for escalated technical issues, providing expert troubleshooting and resolution.
* Monitor performance across hardware, software, network, and cloud environments.
* Manage priority (P1) incidents and communications when required, working closely with internal teams and customers to deliver excellent service.
* Support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs.
* Utilise service desk tools such as ServiceNow and Jira Service Desk.
* Patch systems and software within agreed timescales, maintaining system integrity and compliance.
* Coordinate and implement system changes through established change-management processes.
* Ensure documentation for common incident and escalation scenarios is accurate and up to date.
Qualifications
* ITIL, Microsoft and CompTIA certified.
* Ideally have worked for an MSP previously.
* Experience with patching, change management, and supporting high-security environments.
* Active or previous SC Clearance, or willingness to obtain it if successful.
Work Environment & Availability
Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern.
Next Steps
For more info please get in touch.
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