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Customer Service Technician Support, Crawley, West Sussex
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Salary – Up to £35,000
Location – West Sussex
What we can offer you:
* Group Pension Plan – with matched contributions up to 5%
* Income Protection Scheme & Employee Assistance Program
* Company Share Incentive Plan & Save-As-You-Earn Scheme
* Discounts on Gym Memberships
* Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings
The role:
This role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with internal teams to resolve issues and contribute to investigations is essential. Additional tasks include maintaining process documentation, ensuring the upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary.
What we want from you:
* Experience working in an electromechanical service and repair setting
* Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes
* Able to interpret and understand technical drawings
* Capable of following instructions and working independently when required
* Computer literate with solid knowledge of Microsoft Office and JIRA software
For Security Clearance reasons, to work in this role, you must have British citizenship or be a dual national with British citizenship
This role is perfect if you're interested in working with one of the fastest-growing names in the defence industry, click "Apply Now"!
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