General Manager - Bridge of Weir
Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue.
As a result of their continued growth they now require a number General Managers.
PURPOSE OF THE ROLE:
To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values.
KEY ACOUNTABILITIES:
VENUE PROFITABILITY & PERFORMANCE
Ensure that all venue financial and quality KPI's are maximised
Ensure that stock is managed and controlled
Ensure cash handling policies are adhered to at all times
Manage P&L, prepare and participate in business reviews
Continually review business performance and create actions to enhance venue profitability and performance.
THEATRE & HOSPITALITY
Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey
Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards
Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience
Manage all customer feedback using all customer feedback platforms
PEOPLE
Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development
Rota the best talent and ensure they are in the right place at the right time to deliver our service promise
Ensure that all team members have a quarterly "check-in" and development opportunities
Create an open, honest and engaging culture where team members can excel
Provide ongoing coaching and mentoring to develop the team and support retention
Care for your team ensuring that team members' wellbeing is at the heart of everything you do
Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care
Understand and adhere to our People Policies to ensure the Company is compliant
Drive own personal development within position using support functions where necessary
VENUE STANDARDS
Conduct daily quality checks inclusive of all internal and external areas
Ensure internal and external environments are maintained to high standard
Communicate any property and maintenance issues using Company process
Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen).
COMPLIANCE & QUALITY
Always keep venue customers and team members safe and secure, following our policies and procedures
Ensure legislative compliance requirements are always adhered to
Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned.
SALES & MARKETING
Execute venue sales plans in a timeously way in line with quarterly forecasts
Responsible for all marketing initiatives and events within the venues
Ensure that the venue is effectively merchandised internally and externally
Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised
Manage social media output in line with venue marketing strategy
Maximise sales and bookings through effective diary management.
COMMUNICATION
Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken
Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen).
Hold a weekly 1:1 communication meeting with the Head Chef
Communicate upwards, any relevant information eg customer feedback team performance.
SKILLS AND EXPERIENCE RELEVANT TO THE ROLE:
An experienced and passionate leader who has a proven track record in the hospitality industry
Ability to lead, coach, support, mentor and develop the team so they can maximise their potential
Leads by example and builds a great working culture for the team
Ability to grow and develop the business using your commercial acumen
Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice
Committed to your own personal growth
Full driving licence is advantageous
Salary - Up to £50k Basic + Exceptional OTE & Package
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.