Elmbridge Borough Council is seeking a Debt Recovery Assistant to support the Finance team during a temporary peak in workload. Reporting to the Debt Recovery Officer, you'll help manage and recover outstanding debts across Local Taxation, Housing Benefit Overpayments and Sundry Debt.
This role requires someone confident, organised and able to work with minimal day-to-day supervision.
Key Responsibilities
* Support the Debt Recovery Officer with the collection of outstanding debt.
* Manage debt recovery processes in line with the Corporate Debt Policy.
* Handle customer enquiries via email, phone and face-to-face, negotiating appropriate repayment arrangements.
* Liaise with external debt collection agencies, including managing referrals and Attachment of Earnings.
* Manage direct debits and assist with system control and reconciliation.
* Maintain and update user manuals.
* Provide advice, assistance and occasional training to colleagues as required.
Essential experience & skills
* Previous experience working in a Local Government environment.
* Background in Debt Management/Recovery.
* Accounts receivable experience within a large, multi-functional organisation.
* Experience working with Debt Recovery Agents/Solicitors.
* Strong written and verbal communication skills.
* Ability to work under pressure and meet tight deadlines.
* High numeracy skills and confident using spreadsheets.
* Ability to manage challenging or irate customers professionally.
Desirable
* A-Level standard education or equivalent.
* Working knowledge of CIVICA Financials.
Other requirements
* Basic DBS required.
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