We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development. Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values. Duties and Responsibilities: * Log client support requests with accuracy and detail in our support ticketing system. Customers can request support via the phone, email or contact form on our website. * Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary. * Manage and work on multiple tickets and projects simultaneously. * Accurately create, update, and manage client knowledgebase articles. * Configure and install IT software and hardware. * Administer (when on-rota) the department’s “IT Procedures” mailbox managing alerts from client infrastructures Essential Experience & Skills * A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment. * Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services). * Installation, secure configuration, and administration of Windows desktop operating systems. * Installation, secure configuration, and administra...