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Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Concierge at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Concierge are:
Annual earnings up to £32,000 (£28,044.50 base salary + non-contractual tronc)
· Pension scheme with company contributions
· 50% discount in all our restaurants and Spa’s across our properties
· Team member and Friends & Family rates across our properties
· Complimentary stay after passing probation
· Extensive discounts on our benefits platform
· Access to private medical insurance
· Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
· Interest free season ticket loan
· Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
· Bike to work scheme
· Recommend a Friend incentive
· Complimentary laundry
· Free meals on duty
· Opportunity to join our taskforces to contribute to the business focuses, community and environment
· Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Concierge, to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Concierge, your main duties and expectations for the role will include:
· To receive and resolve customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
· Be based in Lobby in order to actively engage with internal and external customers, creating memorable experiences
· Ensure AA 5 red standards and LQA Standards are delivered at all times
· Ensures all collateral and brochures are of the latest edition and in pristine condition
· Is receptive to coaching, mentoring and applies learning as well as actively seeks learning
· Continuously trains and develops and updates the knowledge of Front Line Colleagues about all services, including tours, restaurants, sights, doctors, worshipping establishments, transportation of any kind, other places of interest
You will be required to work 40hours per week, on a shift rota.
We are …
· One of the happiest hotels in London
· Hoteliers’ Charter Approved
· Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Concierge role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
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