Overview
The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the Healthcare Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism.
Responsibilities
1. Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
2. Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
3. Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service
4. Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner at every opportunity.
5. Proactively work to anticipate and deliver clients expectations
6. Work with the client to ensure ongoing hospital compliance of policies
7. Maintain client service plans and execute tasks ahead of schedule.
8. Review general ledger monthly, work with Healthcare Director to generate client invoices, and work with Finance to ensure client packages meet clients’ deadlines.
9. Consistently maintain high service levels that exceed client needs.
10. Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents.
11. Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction.
12. Ensure evaluations/reviews are proactively done on all VPNE Healthcare team members.
Qualifications
The Healthcare Operations Manager will lead by example through:
13. Professionalism and Integrity
14. Sharp presentation
15. Strong organization and work ethic
16. Excellent communication
17. Coaching with kindness
18. Team Leadership
19. Collaboration with other internal department and client(s)
Qualifications:
Years of Experience: At least 3+ years of professional work experience in a supervisory role that requires leadership and training in a business setting
Language Skills: Proficient in English both verbally and written
Preferred Education Requirements: Bachelor’s Degree in Business Administration, Healthcare, Business or a related major and/or experience to match
Requirements:
20. Supervisory experience with a leadership first attitude
21. Strong communication abilities to all levels of organizations both internally and externally
22. Training and development experience in new business settings preferred
23. Creative approach to problem solving
24. Strong aptitude for learning software
25. Ability to organize and prioritize tasks
26. Must be proactive, positive, and responsive with a genuine interest in the business development
27. Impeccable guest service skills with a proven track record in problem-solving
28. Ability to work both independently and on a team
29. Ability to multitask and work under pressure
Benefits for Full-Time Team Members:
30. Medical, Dental, Vision
31. 401K with a match
32. Commuter benefits
33. Discount programs
34. Short-term disability
35. Accident insurance
36. Life insurance
37. And more...
VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping VPNE build its brand – all while working at the world’s most prestigious healthcare institutions.
Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?
If so, you belong at VPNE. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels.
Apply today to jump-start your future!
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