Hotel Receptionist - part-time days - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
16 hours per week.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
We are looking for a dynamic Hotel Receptionist to join our Team on a part-time basis - 16 hpw.
ROLE IS WORKING A VARIETY OF SHIFTS AS FOLLOWS:
06.00/07.00am - 3.00pm 2.30pm - 10.30pm
The above shifts are essential to the role & non-negotiable.
Job Description
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.
As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities
Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
Build relationships with guests, ensuring that they want to return to Easthampstead Park.
Ensure good communication with all departments throughout the hotels.
Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
Be familiar with and promote the hotel facilities.
To have an excellent knowledge of all reception procedures.
Knowledge of the Opera System would be an advantage, although full training will be provided.