Overview
This role offers an exciting opportunity for an experienced Subsidence Claims Handler to join a growing specialist division with a strong team spirit and clear progression paths. You will utilise your subsidence experience within an experienced team, taking full ownership of allocated cases from start to conclusion, while delivering first-class customer service to build a market-leading reputation within the industry. The role is with a renowned independently owned UK-based Loss Adjusting company with offices worldwide; they are strengthening the Subsidence Team due to new clients, and the role is fully remote with occasional office work.
Responsibilities
* Manage your own caseload of subsidence claims.
* Carry out desk-top handling using digital solutions.
* Work closely with Surveying Engineers arranging instruction.
* Liaise with all relevant parties ensuring the smooth management of the claims process.
* Provide a high standard of customer service.
* Utilise your exceptional technical expertise demonstrating your subsidence knowledge.
* Work to client SLA's and KPIs.
Qualifications
* Excellent Buildings/Subsidence claims handling experience.
* Insurance principles knowledge.
* Exceptional communication skills and experience, verbal and written.
* The ability to work within a pressured and busy environment, meeting strict deadlines and timescales.
* Excellent IT/systems experience with a high level of competency.
* Industry qualifications CertCILA/Cert CII, working towards or the desire to complete.
Benefits
* Competitive annual salary.
* Contributory pension.
* Bonus.
* Flexi benefits.
* Birthday holiday.
* 35 hours per week, Monday - Friday.
* Remote working (occasional requirement to work from the office).
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