Insurance Operations Manager
Cheltenham
Salary: Up to £50,000
Full-Time | Permanent | Office / Hybrid (depending on business needs)
What’s in it for you?
* Annual discretionary bonus scheme
* Pension – employer pension contributions of 9% subject to employee making a mandatory 1% contribution -
* Life Assurance – 6 x salary
* Health Cash Plan – up to family level cover
* Claim back up to £1,000 per year per employee for health screening.
* Group Income Protection scheme
* Claim back up to £1,000 per year per employee for health screen
* 25 days holiday per year
* 3 days paid Christmas Leave per year
* Cover the cost of relevant professional subscriptions
* Support for learning & development
Must Have’s
* Proven experience in insurance operations, underwriting or claims environments
* Bordereaux processing experience and/or strong exposure to underwriting and claims data
* Solid understanding of the claims lifecycle (property / household losses preferred)
* Experience managing service standards, SLAs and customer-focused KPIs
* Previous people management experience or strong leadership capability
* Excellent communication and stakeholder management skills
* Confident decision-maker with the ability to challenge constructively
Nice to Have’s
* Experience working with third-party system providers and operational vendors
* Power Query and Power BI experience
* SQL knowledge or experience
So, what will you be doing?
* Leading the delivery of core operational processes including onboarding, eligibility and claims settlement
* Ensuring all SLAs and KPIs are consistently met or exceeded
* Overseeing accurate processing of underwriting and claims bordereaux
* Managing daily interactions with third-party system providers to ensure system availability
* Line managing Operations Assistants, supporting development, empowerment and performance
* Supporting the resolution of complex participant and customer queries
* Leading continuous improvement initiatives across processes and systems
* Leading new systems development and implementation projects
Interested? Send your most up-to-date CV to GEORGIE at i2i Recruitment today!
At i2i Recruitment, our mission of “Making Recruitment Personal” also means making recruitment fair. We are committed to diversity, inclusion, and reviewing every application carefully.
If you haven’t heard back within 5 working days, please understand that your application has not been successful on this occasion